At Qalb Chai Café, we understand the importance of timely and reliable catering services. This Shipping and Delivery Policy outlines how we handle the delivery of catering orders placed through our platform.The delivery will take 2hrs to deliver to the given address.
We provide catering services to locations within a specified radius of our café. Please contact us or check our website to confirm if your event location is covered.
Catering orders are delivered at the scheduled time provided during the booking process. We recommend placing your order at least 24 hours in advance to ensure timely preparation and delivery.
Delivery charges may vary based on the size of the order and the distance to the event location. These charges will be clearly communicated during the booking process.
Our delivery team will ensure that the food is delivered in excellent condition. If setup assistance is required, please inform us in advance so we can accommodate your needs.
We will provide updates on your catering order status via email or SMS. You can also contact our customer support team for real-time information about your delivery.
In case of any delivery issues, such as delays or incorrect addresses, our team will contact you promptly to resolve the matter. Additional charges may apply for rescheduling or repeated delivery attempts.
If you have any questions or require assistance regarding catering deliveries, please reach out to us at info@qalbchai.com or call us at 7012675369.