At Qalb Chai Café, we value our customers and aim to provide the best experience possible. This Cancellation and Refund Policy explains the conditions under which you may cancel an order and request a refund.
Order Cancellation
You can cancel your order before it has been processed. Once your order has been prepared or dispatched, cancellations are no longer possible. To cancel an order, please contact us immediately at our provided customer support number or email.
Refund Eligibility
Refunds will be processed only for orders that have been successfully canceled before preparation or dispatch. Refunds are not applicable for items that have already been delivered or consumed.
Refund Process
If your refund request is approved, the refund amount will be credited back to your original payment method within 5-7 business days. The processing time may vary depending on your bank or payment provider.
Contact Us
If you have any questions or concerns regarding cancellations or refunds, please contact us at info@qalbchai.com or call us at 7012675369.
